With the rise and rise of messaging (I have at least six messaging apps on my phone and counting), tech companies are piling into the space. Many are trying to shoe-horn ‘chat bots’ into behaving like they are capable of customer service. Facebook Messenger, Kik, Twitter, Skype, Telegram, and WhatsApp have all announced such services. But as others have pointed out, we are nowhere… Read MoreLiveNinja secures a further $2M to combine live web chat and messaging
With the rise and rise of messaging (I have at least six messaging apps on my phone and counting), tech companies are piling into the space. Many are trying to shoe-horn ‘chat bots’ into behaving like they are capable of customer service. Facebook Messenger, Kik, Twitter, Skype, Telegram, and WhatsApp have all announced such services. But as others have pointed out, we are nowhere… Read More