Twitter debuts custom profiles for businesses’ agents, so people don’t think they’re talking to bots

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twitter-custom-profile-ios Twitter this morning is launching a new customer service feature for businesses using its service, which will allow agents to respond to direct messages using custom profiles. That is, their names and profile pictures will display when they are engaged in conversations with customers, instead of the company’s Twitter photo and name. The idea is to give these service interactions a… Read More