The Federal Trade Commission is suing Amazon for enrolling customers in its Prime program without their consent and making it difficult for them to cancel their subscriptions.
In its complaint filed Wednesday, the FTC accuses Amazon of “knowingly” deceiving millions of customers into subscribing to Amazon Prime through the use of “dark patterns.” Specifically, the FTC describes how Amazon’s checkout process would allegedly present customers several options to subscribe to Prime, making it difficult to locate the option to simply finish a purchase. The commission also alleges that Amazon required customers to go through multiple unnecessary steps before successfully unsubscribing from the program.
“Amazon tricked and trapped people into...