Customer Service

If you’ve ever bought a subscription inside an iOS app and later decided you wanted to cancel, upgrade or downgrade, or ask for a refund, you may have had trouble figuring out how to go about making that request or change. Some people today still believe that they can stop their subscription charges simply by […]

Apple’s StoreKit 2 simplifies App Store subscriptions and refunds by ...

This entry was posted in app stores app-store apple inc Apps Customer Service developers iOS Mobile smartphones and tagged apple iphone on June 10, 2021 by Sarah Perez

DoNotPay helps you get out of parking tickets, cancel forgotten subscriptions, and now it can call you when it’s your turn in a customer service phone queue. The app today is launching “Skip Waiting On Hold”. Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get […]

This app waits on hold for you

This entry was posted in Apps Customer Service eCommerce Finance Government Mobile Social Startups TC on October 16, 2019 by Josh Constine

As Facebook prepares to launch its new cryptocurrency Libra in 2020, it’s putting the pieces in place to help it run. In one of the latest developments, it has acquired Servicefriend, a startup that built bots — chat clients for messaging apps based on artificial intelligence — to help customer service teams, TechCrunch has confirmed. […]

Facebook has acquired Servicefriend, which builds ‘hybrid’ chatbots, for Calibra ...

This entry was posted in artificial intelligence Customer Service Enterprise Social Startups TC and tagged facebook on September 21, 2019 by Ingrid Lunden

We’ve captured much of Niantic’s ongoing story in the first three parts of our EC-1, from its beginnings as an “entrepreneurial lab” within Google, to its spin-out as an independent company and the launch of Pokémon GO, to its ongoing focus on becoming a platform for others to build augmented reality products upon. The Niantic […]

Nine lessons on how Niantic reached a $4B valuation

This entry was posted in Apps augmented reality Customer Service Gaming Mobile niantic pokemon Startups TC Virtual reality on May 1, 2019 by Greg Kumparak

Apple Business Chat, Apple’s new platform for allowing companies and brands to communicate with customers over iMessage, is expanding. In addition to Dish becoming the first TV provider to support Business Chat, Apple says it has also added four other brands, Aramak, Four Seasons, Harry & David, and American Express, in addition to five new […]

Apple’s Business Chat signs up five more brands, more tech ...

This entry was posted in Apps brands chat Customer Service Mobile and tagged apple on July 23, 2018 by Sarah Perez

Apple’s Business Chat signs up five more brands, more tech ...

This entry was posted in Apps brands chat Customer Service Mobile and tagged apple on July 23, 2018 by Sarah Perez

Dish today announced it’s becoming the first TV provider to offer customer support over Apple’s Business Chat. Launched earlier this year, Business Chat allows companies to communicate with their customers over iMessage in order to answer questions, provide customer service, or even enable purchases. In Dish’s case, the TV provider says its customers can use […]